This article explains how to resolve two common error messages when adding users via CILogon. See the steps below if you receive one of these error messages:
- "Login was successful, but <username> is not set up as a user within Flywheel. Contact an administrator to get registered to the platform". See these troubleshooting steps.
- "IdP <address> is not whitelisted. Contact an administrator to add your login provider". See these troubleshooting steps.
If you see the error message, "Login was successful, but <username> is not set up as a user within Flywheel. Contact an administrator to get registered to the platform", you need to add the user to Flywheel. If you have already added the user to Flywheel using their email address, you should update the username to use username in the error. This is the users eduPersonPrincipalName (ePPN). This name can be different from the users email address.
If you still see the error after adding the username from the error, you find the ePPN for a user by following the steps below:
Navigate to https://authtest.flywheel.io.
Click University Credentials via CILogon.
Select the institution from the dropdown list. You are redirected to the institution's sign in page.
If the institution does not appear in the dropdown, contact Flywheel to enable it.
After you successfully sign in, you are redirected to the Flywheel Token Debugger page.
"https://flywheel.io/eppn". The value after is what you should enter for the username in Flywheel. All users you add from the institution will follow this same format.
The following error appears if you select an institution from the dropdown list that has not yet been enabled on your Flywheel site: "IdP <address> is not whitelisted. Contact an administrator to add your login provider"
Follow Step 1: Contact Flywheel to add the new identity provider.