Support
Ask Fermi First
Fermi, the Flywheel AI assistant, answers questions about how to use Flywheel and links to the documentation behind each answer. For a question about how a feature works or how to accomplish a task, Fermi is often the fastest route to an answer.
Contacting Support
Contact Flywheel support by submitting a ticket or emailing us at support@flywheel.io.
You can also reach support from inside Flywheel. Select the help menu in the top right corner, and choose Support.
Note
Some sites restrict the in-product support link to site administrators. If you do not see a support entry in the help menu, follow your organization's support process, or use the ticket and email options above.
Hours
Monday through Friday, 9:00 AM to 5:00 PM US Central Standard Time (UTC‑06:00) *
* Flywheel support is available on holidays and outside of standard hours for customers with enhanced service level agreements (SLAs)
Holidays
| Holiday | Date Observed |
|---|---|
| New Year's Day | January 1, 2026 |
| Day after New Year's Day | January 2, 2026 |
| Martin Luther King Jr. Day | January 19, 2026 |
| United States Memorial Day | May 25, 2026 |
| Juneteenth | June 19, 2026 |
| Day Before US Independence Day | July 2, 2026 |
| United States Independence Day | July 3, 2026 |
| United States Labor Day | September 7, 2026 |
| United States Veterans Day | November 11, 2026 |
| Thanksgiving Day | November 26, 2026 |
| Day after Thanksgiving | November 27, 2026 |
| Christmas Eve | December 24, 2026 |
| Christmas Day | December 25, 2026 |
| New Year's Eve | December 31, 2026 |